16 Oct 2026 If you have a problem with a delivered order, you can open a dispute from your order page. Our team reviews every dispute.
48-hour seller response rule
The seller has 48 hours after a dispute is opened to respond. A final reminder is sent to the seller after 36 hours.
If the seller does not respond within 48 hours, the dispute is escalated automatically: our team is notified, the dispute is marked urgent and you receive an email.
Refunds
Escalation does not trigger an automatic refund. Refund decisions are made by our team after reviewing the evidence from both sides.
